Be sure to keep things like vital paperwork, car keys, house keys, handbags, and any other item that you do not want packed or loaded onto the lorry, well out of the removal crews way or clearly and securely label ‘not to be removed’

Be sure to have a ‘survival kit’ prepared. This should contain a kettle, tea & coffee facilities, and some form of sustenance to keep you going – a removal day can be very long and it is vital to keep up a regular fluid intake and consume enough sustenance to keep you going until nightfall. Also include bedding, overnight clothing and any necessary toiletries or medication that you may require.

Don’t forget to disconnect kitchen and electrical appliances before they are moved – this is your responsibility unless other arrangements have been made.

It is your responsibility to check that all the correct furniture and effects have been removed by the removal crew - do double check before the vehicle leaves.

The removal crew will arrive at your residence between 8.30 and 9am unless other arrangements have been made. They will need to manoeuvre a potentially very large vehicle as close to the main access door as possible. Please ensure cars and other obstacles are out of the way and if necessary inform your neighbours that a large vehicle will be present and may restrict access for a relatively short time.

During loading the crew will not necessarily clear a room at a time. In order to achieve a safe, secure and stable load they will pick and choose certain pieces of furniture and/or boxes throughout the property. All furniture items are wrapped as they are loaded for protection during transport - Proper and professional loading can take a surprisingly long time. In most cases, unloading takes far less time and we would require the client or agent to be present and direct the crew as to the correct placement of furniture items within the new residence – if possible we don’t want to move things twice.

Wardrobe cartons need to be returned at the end of the removal unless special arrangements have been made – we are able to offer these to purchase and hire.

Please keep boxes and cartons dry and clean when unpacked and call the office when they are ready for collection.

Exclusions

Due to Insurance restrictions we are unable to move or transport flammable liquids, paints, thinners, gas canisters or bottles, and chemicals. All petrol driven equipment such as lawn mowers and garden tractors should, in most cases, be drained of fuel before removal.

Unless specifically quoted for and highlighted by us it is the owners responsibility to carry out any necessary dismantling of furniture items, should the need arise. Extra charges may be incurred for the extra work carried out.

Self-assembly furniture is not insured. Our crews will endeavour to move items with the greatest of care but it is not designed to be moved whole. If you do have any concerns or queries please call the office.